Northeast Exports respects your privacy and is committed to protecting it. This Privacy Policy explains what information we collect, how we use it, and the measures we take to safeguard it.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide

• Name

• Mobile number

• Email address

• Postal address and PIN code

• Any other information submitted during login, account creation, or purchase

All online payments are processed through RBI-approved and secure payment gateways.

b. Automatically Collected Information

We may collect certain technical data such as:

• IP address

• Device information

• Browser type

• Referring/exiting pages

• Click activity and navigation patterns

• Order history and payment history

This helps us improve website performance, security, and user experience.

c. Information from Partner Platforms

We may receive information through:

• Affiliate partners or vendors

• Third-party service providers

• Publicly available sources (e.g., updated address)

d. Cookies

We use cookies to:

• Recognize returning users

• Improve website performance

• Deliver a personalized and seamless browsing experience

2. How We Use Your Information

We may use the collected information for the following purposes:

• To process and deliver your orders

• To communicate with you regarding orders, updates, or support

• To understand customer preferences, product interests, and purchase behaviour

• To conduct analytics and research for marketing and advertising

• To send promotional offers, newsletters, SMS, emails, and notifications

• To comply with legal and regulatory requirements

3. Sharing of Information

We may share your information only in the following situations:

• With our affiliates and trusted third-party service providers (for delivery, payment processing, analytics, etc.)

• During business transitions such as mergers, acquisitions, or asset transfers

• With government or statutory authorities, when required by law

We do not sell or rent your personal information under any circumstances.

We also implement technical and physical safeguards to protect your data from unauthorized access.

4. Third-Party Websites & External Links

Our website may contain links to third-party websites, and our advertisements may appear on other platforms.
Once you leave our website, the data you share is governed by the privacy policy of that respective platform.
We are not responsible for the privacy practices of third-party websites.

For products sold through e-commerce marketplaces, customer data is governed by the marketplace’s own privacy policy.

5. Special Events, Contests & Surveys

Occasionally, we may conduct:

• Contests

• Surveys

• Promotional events

These may have their own terms explaining how your data will be used. If no separate rules are provided, this Privacy Policy will apply.

6. Data Retention

We retain your information for as long as necessary to:

• Comply with legal and regulatory obligations

• Resolve disputes

• Enforce agreements

• Meet business or operational requirements

We may also use retained data for internal analytics and compliance.

7. Contact Us

If you have any questions about this Privacy Policy or your data, please Contact Us through our support channels.