At Northeast Exports, customer satisfaction is important to us. We strive to supply premium agricultural and food products that meet our quality standards. Please read our Return & Refund Policy carefully before placing an order.
1. Nature of Our Products
As we deal in agricultural and food products, including tea, spices, dry fruits, honey, rice, pulses, millets, herbs, and other food items, returns and refunds are subject to the conditions outlined below.
2. Eligible Returns
A return request may be accepted if:
- You receive the wrong product.
- The product is damaged during transit.
- The product has a manufacturing or packaging defect.
- The product delivered is significantly different from the confirmed order.
Return requests must be reported within 48 hours of receiving the shipment.
3. Non-Returnable Items
Returns or exchanges will generally not be accepted for:
- Products opened, used, or partially consumed.
- Products damaged due to improper handling or storage after delivery.
- Products purchased under special pricing, clearance, or promotional offers.
- Products returned without prior approval from Northeast Exports.
- Minor variations in color, aroma, texture, or appearance that naturally occur in agricultural products.
4. Return Process
To request a return, please contact us with:
- Order number or invoice
- Product name
- Reason for the return
- Clear photographs or videos showing the issue, if applicable
Our team will review your request and respond as soon as reasonably possible.
5. Refunds
If a refund is approved, it may be issued through the original payment method or another mutually agreed method.
Refund processing times may vary depending on the payment provider or financial institution.
Shipping charges, customs duties, taxes, or other service charges may not be refundable unless the return is due to our error.
6. Replacement
Where appropriate, we may offer a replacement instead of a refund, subject to product availability.
7. Order Cancellation
Orders may be cancelled before dispatch by contacting us promptly.
Once an order has been shipped, cancellation requests may not be accepted.
Customized, private-label, or specially packed orders cannot be cancelled once production or packaging has begun.
8. Shipping for Returns
If the return is approved due to an error on our part or a verified product issue, return shipping arrangements will be communicated by our team.
For all other approved returns, return shipping costs may be the responsibility of the customer.
9. Contact Us
If you have any questions regarding this Return & Refund Policy or wish to request a return, please contact us using the contact details available on our website.
We appreciate your trust in Northeast Exports and remain committed to providing quality products and dependable customer service.