Return and Refund Policy

At Northeast Exports, we strive to provide high-quality products and a seamless shopping experience. Please read our Refund & Return Policy carefully before placing your order.

1. Order Cancellation

  • Orders can be cancelled only before they are shipped.

  • Northeast Exports does not charge any cancellation fee.

  • However, payment gateway charges (approximately 2–4% of the order value) will be deducted from the refund amount.

  • Once an order is shipped, it cannot be cancelled, changed, or modified.

2. Return & Exchange Policy

Northeast Exports follows a strict No Return / No Exchange policy.

We do not accept return or exchange requests for reasons such as:

  • Change of mind

  • Dissatisfaction with taste or personal preference

  • Ordering the wrong product

3. Damaged, Wrong, or Tampered Products

Returns are accepted only under the following conditions:

You may request a return within 7–10 days of delivery if:

  • The product received is damaged

  • The packaging is tampered

  • You have received the wrong product

  • The product does not match the description

Note:
Taste-based returns or dissatisfaction returns are not accepted as per our no-return policy.

4. Return Procedure

To initiate a return for eligible issues (damaged/incorrect products):

  1. Contact our support team via email or WhatsApp within 7–10 days.

  2. Provide:

    • Order number

    • Reason for return

    • Clear photos/videos of the damaged or incorrect product

  3. After review, our team will issue a Return Merchandise Authorization (RMA) number and guide you through the process.

5. Refund or Replacement

After receiving and inspecting the returned product:

  • We may issue a replacement of the product (if available),
    or

  • Process a refund (full or partial depending on the issue),
    or

  • Provide store credit for future purchases

Shipping charges are non-refundable.

6. Delivery Partner Issues

We work with third-party logistics companies.
Any loss, damage, or delay caused by the courier must be taken up directly with the delivery partner.

If the courier returns the order to us due to failed delivery attempts or wrong address, the product can be re-shipped at additional cost.

7. Pricing Changes

Product prices may be updated periodically.
During stock transitions, you may receive a product with an older printed rate. This does not affect quality or freshness.

8. Conditions for Acceptance of Returns

Returns will not be processed if:

  • The product is used, opened, or not in its original packaging

  • The product is returned without approval or RMA

  • The return request is raised after 10 days

  • The issue is not supported by valid proof (photos/videos)

9. Contact Details

For any questions or return-related concerns:

We aim to respond within 5 business days.

Thank You

Thank you for choosing Northeast Exports. We appreciate your trust and look forward to serving you again.

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